PATIENT CARE COORDINATOR
JOB APPLICATION
FORWARD PHYSICAL THERAPY
Our mission is to help people achieve and maintain an active, independent and safe lifestyle. We do this by providing the best physical and occupational therapy in a welcoming and motivating environment. We work together as a team to make sure our patients get the highest level of care while receiving "5 star" service.The first step in the process of helping people is having a great Patient Care Coordinator.
WHAT IS A PATIENT CARE COORDINATOR?
Some offices hire a receptionist. A receptionist answers the phone and schedules the patients.
A Patient Care Coordinator is SO much more than that. You are the most important part in making sure people achieve their goals and have an amazing experience in physical therapy. You are the first person people speak with when they call our office and the last one they see when they leave from their appointment.
On top of that, there is so much that needs to be done in between to make sure the patient can be seen and THIS is where the Patient Care Coordinator shines.
Your job is to make sure we can help as many people as possible.
If you are looking for the type of job where you can really make a difference in peoples lives, this is it.
Want to learn more about us and what we do? Check out our website. WWW.FORWARDPTNY.COM
MISSION
The primary mission of the patient care coordinator is to get the right people on the the right schedule at the right time. Oh, and to help make sure we get paid for the awesome services we provide!
CORE VALUES
We pride ourselves on living by our core values.
1. Compassion - We connect with and care about our patients. We treat everyone as a person, not a business opportunity. We want our patients to get the best outcomes, even if they need tough love.
2. Fun - Good energy. The kind of office patients "can't wait" to come to. Greeting everyone with a smile and a laugh. Good vibes!
3. Time Management - We start on time, we end on time, we get things done on time. We use our time wisely. WE VALUE TIME.
4. Smart - Always learning. Willing to learn (from anyone). Clinically smart and emotionally smart. Think outside the box. Know how to deal with different people in different situations
5. GSD - "Get Stuff Done". Going the extra mile to get things "done to done". Results oriented. Asking for help when needed.
6. Integrity - We are honest. With each other, our patients, our referral sources and payers.
SKILLS
The most important skills to have are
Great personality - People should like you so much they want to come in just to see you!
Excellent phone skills - A lot of time is spent on the phone, excellent communication skills are CRITICAL!
Computer skills - Basic computer skills will help you get the job done well. (Google Docs and Sheets + the ability to learn new software as well as general computer literacy)
Conflict resolution - People are not always happy, you need to be able to resolve these issues in a calm and reassuring manner.
Organization - There are many important details that need to be followed up on to make sure patients can get the care they need.
Job Description
Patient Intake - Take new patient calls. Gather all the necessary information and schedule them. Fill out all the necessary forms/spreadsheets.
Scheduling - Help patients schedule their follow up appointments
Verify Insurance Benefits and Eligibility - Check insurance websites for patient benefits and eligibility. Document in patient chart and inform patient.
Authorization - Obtain and document authorization for patients that require it
Fax/Email/Scan - Make sure all outbound faxes go through and check incoming faxes and emails. Attach relevant documents to patient charts.
EXPERIENCE
We will train the right candidate. You just need to be motivated to work in a healthcare setting and willing to learn.
Experience in customer service and healthcare settings are a PLUS!